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Jan. 8th, 2007 08:53 pmI worked eight hours today and then had a two-hour meeting, which was at least not two more hours of working.
Today I had the most complicated telephone call possibly of my entire life. The patron had two seats for a show and wanted to buy a third next to them. There was no third available, so she wanted to be moved to an area, in the same show, where there were three seats. Now, normally I would just exchange the tickets and sell her the third and have done with it, EXCEPT:
1. We don't do exchanges for people who aren't part of the "ticket club". She wasn't. Had to get clearance to do the change.
2. This is not a show we do exchanges for. Full stop. So there was no "exchange" option in the software.
3. The woman doing the exchange had not bought the tickets. They were a gift from someone else. But we can't sell tickets to one person in another person's account, because that "falsifies the ticket record".
4. She did not have an account, having never bought tickets with us before.
YARGH.
Still, I pulled it off. And now, to sweet bed, for I must be up early tomorrow. There are clothes to be washed, libraries to be visited, theatre tickets to be bought, and more theatre tickets to be sold.
At the meeting tonight we resolved that the easiest way to increase sales would just be to say we're doing Wicked and keep on doing the show we're doing. People might wonder where the green chick is, but we did tell them all sales are final.
Today I had the most complicated telephone call possibly of my entire life. The patron had two seats for a show and wanted to buy a third next to them. There was no third available, so she wanted to be moved to an area, in the same show, where there were three seats. Now, normally I would just exchange the tickets and sell her the third and have done with it, EXCEPT:
1. We don't do exchanges for people who aren't part of the "ticket club". She wasn't. Had to get clearance to do the change.
2. This is not a show we do exchanges for. Full stop. So there was no "exchange" option in the software.
3. The woman doing the exchange had not bought the tickets. They were a gift from someone else. But we can't sell tickets to one person in another person's account, because that "falsifies the ticket record".
4. She did not have an account, having never bought tickets with us before.
YARGH.
Still, I pulled it off. And now, to sweet bed, for I must be up early tomorrow. There are clothes to be washed, libraries to be visited, theatre tickets to be bought, and more theatre tickets to be sold.
At the meeting tonight we resolved that the easiest way to increase sales would just be to say we're doing Wicked and keep on doing the show we're doing. People might wonder where the green chick is, but we did tell them all sales are final.
