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Apr. 25th, 2007 10:08 pmOh man.
You know the day can only look up when your first patron of the day tells you that you can burn in hell. Not just go to hell. But BURN THERE.
Also, I don't get a day off until next Wednesday; I'm on ten hour shifts until then, every day but Sunday (six hours). What the hell, Big Boss. What the hell.
So here's what happened. A woman called, first call of the day, wanting to buy a subscription for next year. We HAVE to take payment at the time of purchase even if she doesn't know what seats she'll have yet. She refused; I transferred her to the manager, who let her ring through to voicemail. This woman was literally crying. And okay, you know what? I'm a theatre kid. I get it. These seats are a status symbol to some people. Theatre is important. But no theatre ticket is worth weeping over.
Anyway, it rings through to voicemail and I go on with my day, and she calls back five minutes later and gets Coworker M. She tells M that she had a terrible experience with me, which M knows is crap, and M gives her the same story I did: You cannot get something for nothing. Pay now or don't subscribe. That's just the way it is. If you don't get the seats, we will refund your money, but you have to pay now.
She told M that the entire box office could burn in hell, and then hung up on her.
AND THEN SHE CALLED BACK to say she was sorry for using such language, but still wouldn't renew, at which point we finally understood that this woman was insane.
Every minute of the rest of the day I spent thinking, at least that angry, bitter person I just spoke with did not tell me to burn in hell.
I'm told the madness throttles back a bit, eventually, and I believe it if only because perhaps in a few days' time the Big Boss won't be standing over me telling me everything I did wrong, continually. I don't really care, because he's a dick, but it's unnerving when he reaches around me while I'm taking an order, takes my hand, and forcibly moves my mouse where he wants it to go solely so that he can check whether I've done something right.
To be honest, the day was not that awful, just tiring. And the insanity can't get that much worse before it gets better, it just can't. But I was really counting on having Monday off. Next time I'll know better, I'll just request it.
*collapses, snores*
You know the day can only look up when your first patron of the day tells you that you can burn in hell. Not just go to hell. But BURN THERE.
Also, I don't get a day off until next Wednesday; I'm on ten hour shifts until then, every day but Sunday (six hours). What the hell, Big Boss. What the hell.
So here's what happened. A woman called, first call of the day, wanting to buy a subscription for next year. We HAVE to take payment at the time of purchase even if she doesn't know what seats she'll have yet. She refused; I transferred her to the manager, who let her ring through to voicemail. This woman was literally crying. And okay, you know what? I'm a theatre kid. I get it. These seats are a status symbol to some people. Theatre is important. But no theatre ticket is worth weeping over.
Anyway, it rings through to voicemail and I go on with my day, and she calls back five minutes later and gets Coworker M. She tells M that she had a terrible experience with me, which M knows is crap, and M gives her the same story I did: You cannot get something for nothing. Pay now or don't subscribe. That's just the way it is. If you don't get the seats, we will refund your money, but you have to pay now.
She told M that the entire box office could burn in hell, and then hung up on her.
AND THEN SHE CALLED BACK to say she was sorry for using such language, but still wouldn't renew, at which point we finally understood that this woman was insane.
Every minute of the rest of the day I spent thinking, at least that angry, bitter person I just spoke with did not tell me to burn in hell.
I'm told the madness throttles back a bit, eventually, and I believe it if only because perhaps in a few days' time the Big Boss won't be standing over me telling me everything I did wrong, continually. I don't really care, because he's a dick, but it's unnerving when he reaches around me while I'm taking an order, takes my hand, and forcibly moves my mouse where he wants it to go solely so that he can check whether I've done something right.
To be honest, the day was not that awful, just tiring. And the insanity can't get that much worse before it gets better, it just can't. But I was really counting on having Monday off. Next time I'll know better, I'll just request it.
*collapses, snores*
