(no subject)
Dec. 4th, 2010 07:05 amESCALATED.
So I finally heard back from A Member Of The Delicious Customer Care Team (incidentally, zie's name was "Sky").
Here is my original complaint: I suspect this is the result of the recent update, but when bookmarking a site I now no longer see any of my tags, only the "recommended" tags. Is there a way to set it up so I can see my tags again when I have a "bookmark this site" window open? It's pretty inconvenient not to be able to select from my tags when bookmarking a site.
I admit it's a little snide. I sort of feel like removing the tags option is intended to make everyone tag stuff the same way. But you will note I did, in fact, ask a question: Is there a way to make my tags visible again? I just meant in the "is there a tickeybox I'm missing somewhere?" sense, honestly, but apparently they thought I meant "can you please fix this, you giant box of dicks".
The response I got:
Thank you for writing to Delicious. We appreciate every comment and suggestion that you can provide to us about our products and services. We are continually working to make Delicious the best social bookmarking site and take our users' feedback into account when developing new features. I appreciate your feedback and have forwarded a copy of your email to our product team. Thank you again for writing to Delicious.
Where do I start with the lols. So I guess the answer to my actual truefax question is no, huh? Wait, okay, it's really "No, thank you."
Also, Delicious is the only social bookmarking site of its kind. Believe me, I have looked. It is therefore already the best, PLEASE STOP IMPROVING IT. IT WORKS JUST FINE. I get that sometimes infrastructure needs reworking in order to support user demand, but I'm pretty sure adding flashy inline popups when I want to delete a bookmark aren't an infrastructure improvement.
I don't get why they're spending any time on Delicious anyway. It has no ads, it can't be generating any revenue. What's the deal?
So I finally heard back from A Member Of The Delicious Customer Care Team (incidentally, zie's name was "Sky").
Here is my original complaint: I suspect this is the result of the recent update, but when bookmarking a site I now no longer see any of my tags, only the "recommended" tags. Is there a way to set it up so I can see my tags again when I have a "bookmark this site" window open? It's pretty inconvenient not to be able to select from my tags when bookmarking a site.
I admit it's a little snide. I sort of feel like removing the tags option is intended to make everyone tag stuff the same way. But you will note I did, in fact, ask a question: Is there a way to make my tags visible again? I just meant in the "is there a tickeybox I'm missing somewhere?" sense, honestly, but apparently they thought I meant "can you please fix this, you giant box of dicks".
The response I got:
Thank you for writing to Delicious. We appreciate every comment and suggestion that you can provide to us about our products and services. We are continually working to make Delicious the best social bookmarking site and take our users' feedback into account when developing new features. I appreciate your feedback and have forwarded a copy of your email to our product team. Thank you again for writing to Delicious.
Where do I start with the lols. So I guess the answer to my actual truefax question is no, huh? Wait, okay, it's really "No, thank you."
Also, Delicious is the only social bookmarking site of its kind. Believe me, I have looked. It is therefore already the best, PLEASE STOP IMPROVING IT. IT WORKS JUST FINE. I get that sometimes infrastructure needs reworking in order to support user demand, but I'm pretty sure adding flashy inline popups when I want to delete a bookmark aren't an infrastructure improvement.
I don't get why they're spending any time on Delicious anyway. It has no ads, it can't be generating any revenue. What's the deal?