(no subject)
Apr. 26th, 2011 12:17 pmWhere I work, we have a system set up where anyone with a complaint about the plumbing or an IT services problem or whatever can email a general helpdesk address. The contents of the email are then converted into a "ticket" in a database, which is assigned to whoever can best resolve that ticket.
Because about 90% of my tickets are building infrastructure issues, my standard response in the "Action Taken" field of the database entry is "I have reported this issue to the building".
This morning, someone emailed our helpdesk address as a joke demanding that we fix the weather outside. This complaint was classified under the designation Velociraptor (the first time I think that designation has ever been used) and assigned to me. I responded by closing the ticket out and putting, in the response field, "I have reported this issue to the atmosphere."
We get our laughs where we can.
Because about 90% of my tickets are building infrastructure issues, my standard response in the "Action Taken" field of the database entry is "I have reported this issue to the building".
This morning, someone emailed our helpdesk address as a joke demanding that we fix the weather outside. This complaint was classified under the designation Velociraptor (the first time I think that designation has ever been used) and assigned to me. I responded by closing the ticket out and putting, in the response field, "I have reported this issue to the atmosphere."
We get our laughs where we can.