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Mar. 31st, 2015 07:26 amI had some medical issues pop up yesterday (nothing serious, just disconcerting enough that I want to see a doctor) and I had the worst runaround I've probably ever had from my medical center, who are not known for their stellar customer service to begin with. I was put on hold just to reach someone to transfer me to someone else, disconnected twice, berated by scheduling staff and a nurse for not having a primary-care physician (because mine left a month ago), and finally scheduled in the URGENT CARE clinic for 3pm today.
However, I also belong to a "survey" panel at my medical center, where they occasionally ask me about the level of treatment/customer service I receive. This morning, unrelated to yesterday's call, I got a super-long survey about patient pipeline and customer service issues at the medical center.
ILL-TIMED FOR YOU, DOCS.
*lets them have it with both barrels*
In their defense, spending twenty minutes telling them everything that was wrong with their patient pipeline, from scheduling an appointment to reading my bill, probably did wonders for my blood pressure.
I actually do love my doctors and the level of purely medical patient care I get is fantastic. It's just everything else about my patient experience that blows.
However, I also belong to a "survey" panel at my medical center, where they occasionally ask me about the level of treatment/customer service I receive. This morning, unrelated to yesterday's call, I got a super-long survey about patient pipeline and customer service issues at the medical center.
ILL-TIMED FOR YOU, DOCS.
*lets them have it with both barrels*
In their defense, spending twenty minutes telling them everything that was wrong with their patient pipeline, from scheduling an appointment to reading my bill, probably did wonders for my blood pressure.
I actually do love my doctors and the level of purely medical patient care I get is fantastic. It's just everything else about my patient experience that blows.
