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Jul. 15th, 2007 07:40 pmTibs has absoutely surpassed himself as an incompetent manager.
We had a group of what are called "invited patrons" today -- servicemen and women, big donors, industry professionals, and local hotel concierges. These are people we want to make happy.
Tibs was charged, a WEEK ago, with making sure these people got good seats. Instead of actually ticketing them, he just blocked off a bunch of good seats and made it impossible for us to book them. This is fine, except that he didn't get round to booking the actual tickets until today, about fifteen minutes before we opened. So all week people have been calling, mainly members of the armed forces, to check that their seats had been reserved. We had no way to tell, because they don't have accounts with us, except to look in the actual ticket will-call...where of course there were no tickets. So we've been booking the seats ourselves, all week, notifying Big Boss or Nice Boss that these people should have been booked tickets and weren't. And of course, because the best seats were blocked off, we had to give them other seats.
So this morning we were faced with a threefold problem.
1. We had to go through and pull out the tickets for every invited patron, because Tibs was rebooking them into the good seats.
2. Because Tibs is totally incompetent, it took him for-fucking-ever to book the seats, resulting in the fact that when the house actually opened for seating, about 70% of our invited patrons had come to the box office and did not yet have their seats booked.
3. Because Tibs was busy booking the goddamn seats, there was no way he could supervise the rest of the ticketing agents, as the manager is supposed to do when we're putting an audience into the theatre.
His idea of a solution was to pull me off the window and ask me to sit there and stuff tickets into envelopes while he printed them out. Seriously. He wanted me sit there, and every few minutes I could take one set tickets out of the printer and stuff them into a will-call envelope. Because apparently Tibs is above touching fucking envelopes.
Now, this is ridiculous on several levels, not the least of which is that I was the most senior non-manager agent in the box office and therefore should have been out front, because I know the proper language with which to soothe our patrons. So, after about fifteen minutes of this shit, I just got up and walked back to the front window, where I managed operations. Every few minutes he'd call me back to stuff another fucking envelope, and as soon as I did I'd go back out front and MANAGE some more. Tibs started getting annoyed by this, but he didn't have the nads to actually order me to sit in a chair and wait for his ass to get in gear, so I ignored him.
I don't mind managing, in fact I enjoy it, but I'm annoyed that not only am I not being paid for it, I know that Coworker K is being groomed to take a managerial position in the fall. I'm better than him, I actually want the job, and I won't get it because he's a month and a half senior to M and myself.
Do you think I could kill the pair of them and make it look like a murder-suicide? They do spend an awful lot of time together...
We had a group of what are called "invited patrons" today -- servicemen and women, big donors, industry professionals, and local hotel concierges. These are people we want to make happy.
Tibs was charged, a WEEK ago, with making sure these people got good seats. Instead of actually ticketing them, he just blocked off a bunch of good seats and made it impossible for us to book them. This is fine, except that he didn't get round to booking the actual tickets until today, about fifteen minutes before we opened. So all week people have been calling, mainly members of the armed forces, to check that their seats had been reserved. We had no way to tell, because they don't have accounts with us, except to look in the actual ticket will-call...where of course there were no tickets. So we've been booking the seats ourselves, all week, notifying Big Boss or Nice Boss that these people should have been booked tickets and weren't. And of course, because the best seats were blocked off, we had to give them other seats.
So this morning we were faced with a threefold problem.
1. We had to go through and pull out the tickets for every invited patron, because Tibs was rebooking them into the good seats.
2. Because Tibs is totally incompetent, it took him for-fucking-ever to book the seats, resulting in the fact that when the house actually opened for seating, about 70% of our invited patrons had come to the box office and did not yet have their seats booked.
3. Because Tibs was busy booking the goddamn seats, there was no way he could supervise the rest of the ticketing agents, as the manager is supposed to do when we're putting an audience into the theatre.
His idea of a solution was to pull me off the window and ask me to sit there and stuff tickets into envelopes while he printed them out. Seriously. He wanted me sit there, and every few minutes I could take one set tickets out of the printer and stuff them into a will-call envelope. Because apparently Tibs is above touching fucking envelopes.
Now, this is ridiculous on several levels, not the least of which is that I was the most senior non-manager agent in the box office and therefore should have been out front, because I know the proper language with which to soothe our patrons. So, after about fifteen minutes of this shit, I just got up and walked back to the front window, where I managed operations. Every few minutes he'd call me back to stuff another fucking envelope, and as soon as I did I'd go back out front and MANAGE some more. Tibs started getting annoyed by this, but he didn't have the nads to actually order me to sit in a chair and wait for his ass to get in gear, so I ignored him.
I don't mind managing, in fact I enjoy it, but I'm annoyed that not only am I not being paid for it, I know that Coworker K is being groomed to take a managerial position in the fall. I'm better than him, I actually want the job, and I won't get it because he's a month and a half senior to M and myself.
Do you think I could kill the pair of them and make it look like a murder-suicide? They do spend an awful lot of time together...
